60 http://sixsigmacoach4u.com Fri, 03 Jul 2009 15:08:47 GMT Fri, 03 Jul 2009 15:08:47 GMT en 2008 Six Sigma Coaching: Leadership, communication, and marketing strategies specific to the process improvement advocate Carol Dickson-Carr Leadership, communication, and marketing strategies specific to the process improvement/Six Sigma advocate. Leadership, communication, and marketing strategies specific to the process improvement/Six Sigma advocate. Carol Dickson-Carr cdickson@power-edsolutionsinc.com no Carol Dickson-Carr Carol interviews throughput expert Jeff SKI Kinsey We discussed his business growth strategies outlined in his book, The Purple Curve Effect. http://sixsigmacoach4u.com no no http://media.podcastingmanager.com/116705-108958/Media/JeffSkiKinsey.mp3?ref=rss Tue, 05 Aug 2008 04:19:37 GMT 00:30:30 process improvement, throughput yield Carol Dickson-Carr Tom Cagley on Software Process Improvement Carol Dickson-Carr interviews Tom Cagley on his experiences and challenges in the information technology industry. He will share why it's important to examine and employ a holistic approach to process improvement in your organization no no http://media.podcastingmanager.com/116705-108958/Media/TomCagleyInterview.mp3?ref=rss Wed, 16 Jul 2008 01:59:00 GMT 00:30:31 Process Improvement Carol Dickson-Carr Are Your Customers Delighted? To get your customers is one thing, to keep them is another. This episode will talk about how you can keep yours happy. http://sixsigmacoach4u.com http://power-edsolutionsinc.com no no http://media.podcastingmanager.com/116705-108958/Media/SixSigmaPodcast6.mp3?ref=rss Fri, 13 Jun 2008 23:09:04 GMT 00:09:13 Customer Service, Process Improvement Carol Dickson-Carr DMAIC for Lovers and Poets-Part 4 Mike steps in and facilitates a meeting because his boss is held up by conducting a brainstorming session to get to the root causes of ABT's help desk problem. http://sixsigmacoach4u.com/ http://power-edsolutionsinc.com/ no no http://media.podcastingmanager.com/116705-108958/Media/SixSigmaPodcast5.mp3?ref=rss Sun, 18 May 2008 13:32:00 GMT 00:09:44 Brainstorming, Six Sigma, DMAIC Carol Dickson-Carr DMAIC for Lovers and Poets-Part 3 no no http://media.podcastingmanager.com/116705-108958/Media/SixSigmaPodcast4.mp3?ref=rss Tue, 01 Apr 2008 03:28:00 GMT 00:09:27 Six Sigma, Communication, DMAIC Carol Dickson-Carr DMAIC for Lovers & Poets-Part 2 Rebecca & Mike have a conversation about how to tackle the backlog of tickets submitted to tech support but have differing views on how to go about it! no no http://media.podcastingmanager.com/116705-108958/Media/SixSigmaPodcast3.mp3?ref=rss Fri, 07 Mar 2008 00:37:00 GMT 00:08:24 six sigma, communication Carol Dickson-Carr DMAIC for Lovers and Poets This episode will introduce how to address certain communication styles under stress. It's a story that hints at making a fictional company consider six sigma to solve a customer service problem. http://power-edsolutionsinc.com no no http://media.podcastingmanager.com/116705-108958/Media/SixSigmaPodcast2.mp3?ref=rss Wed, 13 Feb 2008 04:55:00 GMT 00:09:50 Communication, Six Sigma, DMAIC Carol Dickson-Carr Welcome! Introduction and Welcome no no http://media.podcastingmanager.com/116705-108958/Media/SixSigmaPodcast1.mp3?ref=rss Tue, 05 Feb 2008 05:07:00 GMT 00:03:23 six sigma, process improvement, leadership