Are Your Customers Delighted?

Posted by Carol Dickson-Carr at 6/13/2008 5:09 PM and is filed under Customer Service
We're preempting our DMAIC for Lovers & Poets series to bring you a customer-centric tip, using Noritki Kano's model as an example. As you listen, take a look at the following graph and do your mindful best to be in the correct quadrant after listening! --Carol Dickson-Carr

Played: 261 | Download | Duration: 00:09:13

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